RETURNS & EXCHANGE POLICY
Thank you for your interest, Here is our returns and exchange policy. Please read carefully. If you have any futher questions please contact our customer service department at ther contact info below.
RETURN POLICY – PRODUCT RESTRICTIONS
The following Products are Subject to Special Return Policy:
- Private Label Products: These products are made-to-order specifically for you, so we cannot accept returns.
- Clearance Products: Clearance items cannot be returned or exchanged.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to [email protected] In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to be returned to us for inspection before a determination can be made as to the state of the product.
Please note that we define manufacture defect as items sewn incorrectly, holes or any visible defects, and color inconsistency (prior to washing). Items that have been worn/used/washed are not consider manufacture defect.
WHO COVERS THE RETURN SHIPPING COST
We will email a prepaid return label ONLY when the item arrived in damaged condition or is confirmed by our representative to be defective. The customer is required to inspect all shipments and report damage and defective items within 7 business days from receiving shipment.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance do we reimburse (or provide credit) for return shipping costs incurred by the customer.
HOW TO REQUEST AN RMA (RETURN MERCHANDISE AUTHORIZATION)
Email [email protected] to request Return Merchandise Authorization (RMA) number. You must make this request within 15 days of receiving the shipment.
Be sure to specify following information in your return request email:
- 1. Reason for Return(s)
- 2. Invoice Number
- 3. Shipment Receive Date
- 4. Shipment Tracking Number
- Phone: (877) 332-1480
- Fax: (303) 265-9267
- Email: [email protected]
- Mountain Standard Time